It concerns me that I might not even realize that we’re turning off our customers.
CEO/International Hotel Chain
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Philosophically, I know how critical customer service is, especially today. But I’m not sure my staff shares my belief. It’s frustrating because I haven’t been able to find a way to get them to understand and buy in.
Senior VP, Sales & Marketing
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I worry we’re forcing our customers to behave in a way that’s good for us, rather than us working in a way that’s good for them.
CEO/National Retailer
I have to organize company meetings that align with our business strategies. I wish I could find a speaker who would work with me to customize content that really connects with us, not just his ego…
Corporate Meetings & Events Planner
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Consultant
Mike turns cloudy visions into focused plans-that actually work.
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Facilitator
From planning exercises to breakout sessions, Mike will both focus and inspire your people.
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Experience Makeovers
Mike walks in your customer's shoes, to help you craft an experience that's better for them.
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Speaker
Tired of different keynote speakers saying the same thing? Try Mike!
Events
| Event | Location | Dates |
|---|---|---|
| MCT Customer Experience | Istanbul | 12/15/10 |
| Mystery Shopping Day | Bogota | 09/14/10 |
| Retail Executive Summit | Chicago | 08/01/10 |
| ExecuNet | Atlanta | 07/08/10 |
| Pizza Executive Summit | Chicago | 06/13/10 |
| European Customer Experience World | London | 05/16/10 |
Mike's Blog
Unbendable Customer Experience Rule #1
Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.
What Mike's Saying on Twitter
- Just about to step on stage at Braintrust CEO in Atlanta.