Projects

Sometimes, It’s the Little Things That Make the Biggest Difference

Customer Engagement Strategy, Customer Experience, Customer Service, Employee Experience, Retail, Retail Apps

Starbucks wasn’t the first place to let customers buy something on-line and pick it up in-store. However, they’ve done a good job of integrating the new service into their operations. The details have been engineered into an amazingly simple experience that makes it easy on customers—and easy on the baristas. This kind of technology horsepower

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